What do you want to know?

Below, we will answer the most frequently asked questions, so you will be fully prepared for your stay at Hotel Portinari. Is something still missing? Please contact us using the contact form!
We will gladly help you along.

Baby beds

Tailor-made comfort for your little one! People sleeping in our Superior, Club, Triple or Quadruple Collection rooms can ask for a baby bed for free. This is possible up to the age of two.


No-one wants to brave the Bruges cobblestones with heavy suitcases. Therefor, you can leave your luggage safely at the reception.

Fire safety

You probably won’t need them, but please read the emergency instructions in your room. We would also like to point out our no-smoking policy. Hotel Portinari is completely smoke-free. Thanks for keeping it that way!

Gift vouchers

Give someone a relaxing stay with our gift voucher (for sale at the reception). Success guaranteed!


Checking in is possible from 3 P.M. Are you arriving earlier? Feel safe to leave your luggage at the reception. Early check-in is possible, but do make this request in advance. We can charge additional costs for this.


Saying goodbye is always difficult, so you can postpone your check-out until 11 A.M. On Sundays and during holidays you can sleep in longer, then we won’t wave goodbye until noon.

Not ready to leave yet? Please inquire at the reception if checking out later (at an additional cost) is possible.


Welcome, traveller from afar! Here in Belgium electricity is always 220 V (and 50 Hz). The sockets are European (types C, E or F). You can buy a universal plug at the reception or use the USB charging points in your room.

Bikes / E-bike

Want to come by bike? Then you can use the bicycle parking 't Zand just in front of the door.

Unfortunately, we cannot allow storage of bicycles/mountain bikes/E-bikes or scooters in the rooms.

An exception can be made for medically necessary vehicles, but only in the rooms provided.

Would you like more information? Feel free to contact us.


We’re sorry to inform you that your furry friends are not welcome in our hotel.

Room facilities

At Hotel Portinari we have thought of everything. Each room has a hair dryer, a safe, air conditioning and USB charging points.

Credit cards

We accept VISA, Eurocard/Mastercard and American Express. Personal or business cheques are better left at home.

Meeting room

Business or pleasure? For both occasions we have a meeting room at your disposal. Meetings, receptions, exhibitions: everything is possible here. Please contact us for more information.

Mini bar

Every room has a small fridge. If you’d like something more, such as soft drinks or alcoholic drinks, we can provide you with that at a low price. Please contact us for more information.


Start your day extremely well with our breakfast buffet. You will find our Breakfast Lounge on the ground floor (or just follow the smell of freshly roasted coffee). Extensive allergen information is available at the reception.

  • Mondays to Saturdays: between 7 and 10:30 A.M.
  • Sundays and holidays: between 8 and 11 A.M.

Are you leaving very early in the morning? Our night receptionist can have a wonderful breakfast package ready for you upon request.

Prefer breakfast in bed? Quite right! Inform the reception and enjoy a relaxing morning in your room the next day.


Hotel Portinari does not have its own parking. You can park safely (and nearby) in Parking Centrum ‘t Zand. A parking space costs € 15,80 per 24 hours (to be paid in the carpark). If you park on the odd levels (-1, -3, -5), you can use the elevator. From there, it is only a 10-metre walk to your hotel.

No spaces left in Parking ’t Zand? Parking Zilverpand is also at walking distance from the hotel.


During your stay you can contact the reception through telephone number 100. The reception is open daily from 8 A.M. to 8 P.M. During the evening and night our night concierge will help you.


Hotel Portinari is 100% smoke-free, but you have the entire ’t Zand at your disposal!

Cleaning services

You need not make your bed yourself. Leave that to our cleaning team, who will do this for you with pleasure. They come daily between 9 A.M. and 4 P.M. If you are sleeping in or need privacy, you can hang the ‘do not disturb’ sign on your door and enjoy your morning undisturbed.

We also have a laundry and ironing service. Bring us your clothes before 8:30 A.M. and you will receive them back the same day.

Social media

Let’s keep in touch! You can find us on Facebook, Instagram and LinkedIn. Feel free to tag us in your photos: we like to see how your stay in Bruges was. Through this channel, we also keep you informed on win actions and promotions. So it is definitely worthwhile!

Let us know how your stay was! Reviews and feedback can be shared on Tripadvisor.

Are you working as an influencer and looking for a nice collaboration? Contact us here and hopefully quick!

Special requests

Pamper your favourite person! We will gladly help you with a surprise, birthday, jubilee or honeymoon.


The entire hotel is accessible to wheelchairs. Some rooms are suited for wheelchairs. Are you in doubt if a room is wheelchair-friendly? Contact us and we will gladly help you!

Leisure materials

A rainy day or nothing planned? At the reception you can borrow Gameboys and games, ideal for our young guests (or their nostalgic parents)!

But don’t let the rain stop you. Ask for an umbrella at the reception and head out! The shining cobblestones and grey clouds reveal a completely different side of Bruges that is certainly worthwhile.

Wake-up service

Feel free to ask our guests: the wonderful beds are hard to leave. We will gladly help you:

  • Set an alarm clock through the television. Press ‘wake-up’ and follow the instructions.
  • Ask our reception to wake you up.


You can use our basic Internet throughout the hotel. Want faster Internet? Then you can upgrade to our high-speed Wi-Fi, ideal for smooth Skype conversations and streaming in high quality.

(High-speed internet is included in the Superior, Club, Triple and Quadruple Collection.)

Bruges sizzles.

Bruges is a city with an ancient face, but with the heart of a young twenty-something. The centuries-old city of art keeps reinventing itself non-stop, even though it looks like a place where time has stood still. We will gladly prove to you that modern Bruges is more than the sum of its historic parts.

let us guide you