Tailor-made comfort for your little one! People sleeping in our Superior, Club, Triple or Quadruple Collection rooms can ask for a baby bed for free. This is possible up to the age of two.

No-one wants to brave the Bruges cobblestones with heavy suitcases. Therefor, you can leave your luggage safely at the reception.

You probably won’t need them, but please read the emergency instructions in your room. We would also like to point out our no-smoking policy. Hotel Portinari is completely smoke-free. Thanks for keeping it that way!

Give someone a relaxing stay with our gift voucher (for sale at the reception). Success guaranteed!

Checking in is possible from 3 P.M. Are you arriving earlier? Feel safe to leave your luggage at the reception. Early check-in is possible, but do make this request in advance. We can charge additional costs for this.

Saying goodbye is always difficult, so you can postpone your check-out until 11 A.M. On Sundays and during holidays you can sleep in longer, then we won’t wave goodbye until noon.

Not ready to leave yet? Please inquire at the reception if checking out later (at an additional cost) is possible.

Welcome, traveller from afar! Here in Belgium electricity is always 220 V (and 50 Hz). The sockets are European (types C, E or F). You can buy a universal plug at the reception or use the USB charging points in your room.

Want to come by bike? Then you can use the bicycle parking 't Zand just in front of the door.

Unfortunately, we cannot allow storage of bicycles/mountain bikes/E-bikes or scooters in the rooms.

An exception can be made for medically necessary vehicles, but only in the rooms provided.

Would you like more information? Feel free to contact us.

We’re sorry to inform you that your furry friends are not welcome in our hotel.

At Hotel Portinari we have thought of everything. Each room has a hair dryer, a safe, air conditioning and USB charging points.

We accept VISA, Eurocard/Mastercard and American Express. Personal or business cheques are better left at home.

Business or pleasure? For both occasions we have a meeting room at your disposal. Meetings, receptions, exhibitions: everything is possible here. Please contact us for more information.

Every room has a small fridge. If you’d like something more, such as soft drinks or alcoholic drinks, we can provide you with that at a low price. Please contact us for more information.

Start your day extremely well with our breakfast buffet. You will find our Breakfast Lounge on the ground floor (or just follow the smell of freshly roasted coffee). Extensive allergen information is available at the reception.

• Mondays to Saturdays: between 7 and 10:30 A.M.
• Sundays and holidays: between 8 and 11 A.M.

Are you leaving very early in the morning? Our night receptionist can have a wonderful breakfast package ready for you upon request.

Prefer breakfast in bed? Quite right! Inform the reception and enjoy a relaxing morning in your room the next day.

Hotel Portinari does not have its own parking. You can park safely (and nearby) in Parking Centrum ‘t Zand. A parking space costs € 15,80 per 24 hours (to be paid in the carpark). If you park on the odd levels (-1, -3, -5), you can use the elevator. From there, it is only a 10-metre walk to your hotel.

No spaces left in Parking ’t Zand? Parking Zilverpand is also at walking distance from the hotel.

During your stay you can contact the reception through telephone number 100. The reception is open daily from 8 A.M. to 8 P.M. During the evening and night our night concierge will help you.

Hotel Portinari is 100% smoke-free, but you have the entire ’t Zand at your disposal!

You need not make your bed yourself. Leave that to our cleaning team, who will do this for you with pleasure. They come daily between 9 A.M. and 4 P.M. If you are sleeping in or need privacy, you can hang the ‘do not disturb’ sign on your door and enjoy your morning undisturbed.

We also have a laundry and ironing service. Bring us your clothes before 8:30 A.M. and you will receive them back the same day.

Let’s keep in touch! You can find us on Facebook, Instagram and LinkedIn. Feel free to tag us in your photos: we like to see how your stay in Bruges was. Through this channel, we also keep you informed on win actions and promotions. So it is definitely worthwhile!

Let us know how your stay was! Reviews and feedback can be shared on Tripadvisor.

Are you working as an influencer and looking for a nice collaboration? Contact us here and hopefully quick!

Pamper your favourite person! We will gladly help you with a surprise, birthday, jubilee or honeymoon.

The entire hotel is accessible to wheelchairs. Some rooms are suited for wheelchairs. Are you in doubt if a room is wheelchair-friendly? Contact us and we will gladly help you!

A rainy day or nothing planned? At the reception you can borrow Gameboys and games, ideal for our young guests (or their nostalgic parents)!

But don’t let the rain stop you. Ask for an umbrella at the reception and head out! The shining cobblestones and grey clouds reveal a completely different side of Bruges that is certainly worthwhile.

Feel free to ask our guests: the wonderful beds are hard to leave. We will gladly help you:

• Set an alarm clock through the television. Press ‘wake-up’ and follow the instructions.
• Ask our reception to wake you up.

You can use our basic Internet throughout the hotel. Want faster Internet? Then you can upgrade to our high-speed Wi-Fi, ideal for smooth Skype conversations and streaming in high quality.

(High-speed internet is included in the Superior, Club, Triple and Quadruple Collection.)

Rules for the promotion ‘Stay&Play' with code FORTUNA

Hotel Portinari (legal name NV Zandhotel, registered office ‘t Zand 15, 8000 Bruges, company number BE 0423 614 935) is organising a promotional action in which guests can win a free overnight stay.

1. Organiser

This promotion is organised by NV Zandhotel, with registered office at ‘t Zand 15, 8000 Bruges, BE 0423 614 935 (hereinafter referred to as “Hotel Portinari” or “Organiser”).

2. Promotion & Participants.

1. The promotion is a competition in which guests who book through the official website of Hotel Portinari and use the promotional code ‘FORTUNA’ will be eligible for a free night's stay.
2. Participation is open only to those who book through Hotel Portinari's official booking module and enter the promotion code ‘FORTUNA’ during booking.

3. Promotion period

1. This promotion applies to new reservations made within the promotional period established and communicated by Hotel Portinari.
2. Hotel Portinari reserves the right to terminate or extend the promotion early, without prior notice and without owing compensation to participants.

4. Operation and conditions Roll of the dice

1. Guests who participate with the code ‘FORTUNA’ will have the opportunity to roll the special dice once upon check-out at Hotel Portinari.
2. If the die shows the Portinari logo, the participant will win a free overnight stay.
3. The free overnight stay includes only the room rate (as stated in the reservation); food, drinks and the compulsory tourist tax (city tax) are not included and remain to be paid.
4. One roll of the dice is allowed per room, regardless of the number of nights or the number of rooms in the same reservation.
   Example: A booking of 2 rooms means: 2 separate chances to roll the dice.
5. Each participating room must be present at the time the dice are rolled

5. Free night & payment

1. If the participant throws the Portinari logo, the room price for that particular night will not be charged. However, any additional services (breakfast, drinks, room service, minibar, tourist tax, etc.) will be due and must be paid upon check-out.
2. If the result of the die roll is not the Portinari logo, the normal room rate as stated in the booking confirmation will apply.

6. Responsibility and liability

1. The Organiser cannot be held liable for accidents, damages, costs or expenses of any kind that may result from participation in this promotion or from the award of the free overnight stay.
2. If fraud or abuse is suspected, the Organiser reserves the right to exclude the participant concerned from further participation, without that participant being entitled to any compensation.

7. Personal data

1. Personal data collected as part of this promotion will be processed in accordance with applicable privacy legislation (including the AVG/GDPR).
2. The data will only be used for the execution of this promotion and for any commercial use of Hotel Portinari, if the participant has given his/her consent.

8. Force majeure & Changes

1. In the event of force majeure or other circumstances beyond the control of the Promoter, the Promoter reserves the right to amend, suspend or terminate the promotion.
2. Any amendments or additions to these Regulations will be announced on the Hotel Portinari website and will take effect immediately.

9. Applicable law & disputes

1. These regulations and this promotion are governed exclusively by Belgian law.
2. Disputes relating to this promotion or these regulations fall within the exclusive jurisdiction of the competent courts of the judicial district of West Flanders.

Bruges, 18/03/2025

NV Zandhotel (Hotel Portinari)
't Zand 15, 8000 Bruges
Company number BE 0423 614 935

By participating in the promotion, the participant unconditionally agrees to the above terms and conditions.